Refund and Exchange Policy

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1. Eligibility for Returns & Exchanges

• Returns and exchanges are accepted within 14 days of receiving your order.
• Products must be unused, unopened, and in their original packaging.
• Any product that has been opened, used, or damaged after delivery is not eligible for return or exchange.
• Only wholesale customers with a valid purchase invoice from Unicana.com can request a return or exchange.

2. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us at info.unicana@gmail.com with your order number and reason for return/exchange.
2. Approval: Our team will review your request and provide further instructions.
3. Shipping the Item: If approved, you will be responsible for returning the item to our designated return address.
4. Processing: Once we receive the item, we will inspect it and notify you of the approval or rejection of your request.

3. Refund Policy

• If your return is approved, we will process your refund to the original payment method within 7-10 business days.
• Shipping costs are non-refundable, except in cases where the product was defective or incorrect.
• If you have not received your refund within the stated timeframe, please check with your bank before contacting us.

4. Exchange Policy

• If you received a damaged or incorrect product, we will offer an exchange at no additional cost.
• Exchanges are subject to stock availability.
• If the requested exchange item is unavailable, we will issue a full refund or offer store credit.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened or used products.
• Products purchased from third-party retailers.
• Clearance or discounted items.

6. Shipping Costs & Responsibility

• Customers are responsible for the shipping costs of returning an item unless the return is due to our error.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Contact Information

For any questions regarding our refund and exchange policy, please contact us at:

Unicana.com; Email: info.unicana@gmail.com

By making a purchase on Unicana.com, you agree to this Refund and Exchange Policy