Política de Reembolso y Cambio

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1. Eligibility for Returns & Exchanges (Devoluciones y Cambios)

Returns and exchanges (devoluciones y cambios) are accepted within 14 days of receiving your order. Products must be unused, unopened, and in their original packaging. Any product that has been opened, used, or damaged after delivery is not eligible for return or exchange. Only wholesale customers with a valid purchase invoice from Unicana.com can request a return or exchange.

2. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact Us at info.unicana@gmail.com with your order number and reason for return/exchange. Approval: Our team will review your request and provide further instructions. Shipping the Item: If approved, you will be responsible for returning the item to our designated return address. Processing: Once we receive the item, we will inspect it and notify you of the approval or rejection of your request.

3. Refund Policy

If your return is approved, we will process your refund to the original payment method within 7-10 business days. Shipping costs are non-refundable, except in cases where the product was defective or incorrect. If you have not received your refund within the stated timeframe, please check with your bank before contacting us.

4. Exchange Policy

If you received a damaged or incorrect product, we will offer an exchange at no additional cost. Exchanges are subject to stock availability. If the requested exchange item is unavailable, we will issue a full refund or offer store credit.

5. Non-Returnable Items (Productos no Retornables)

The following items are not eligible for return or exchange (devoluciones y cambios):

Opened or used products. Products purchased from third-party retailers. Clearance or discounted items.

6. Shipping Costs & Responsibility

Customers are responsible for the shipping costs of returning an item unless the return is due to our error. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Contact Information

For any questions regarding our refund and exchange policy, please contact us at: Unicana.com; Email: info.unicana@gmail.com

By making a purchase on Unicana.com, you agree to this Refund and Exchange Policy.