1. Eligibility for Returns & Exchanges
- Returns and exchanges are accepted within 14 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- Any product that has been opened, used, or damaged after delivery is not eligible for return or exchange.
- Only wholesale customers with a valid purchase invoice from Unicana.com can request a return or exchange.
2. How to Request a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us at info.unicana@gmail.com with your order number and reason for return/exchange.
- Approval: Our team will review your request and provide further instructions.
- Shipping the Item: If approved, you will be responsible for returning the item to our designated return address.
- Processing: Once we receive the item, we will inspect it and notify you of the approval or rejection of your request.
3. Refund Policy
- If your return is approved, we will process your refund to the original payment method within 7-10 business days.
- Shipping costs are non-refundable, except in cases where the product was defective or incorrect.
- If you have not received your refund within the stated timeframe, please check with your bank before contacting us.
4. Exchange Policy
- If you received a damaged or incorrect product, we will offer an exchange at no additional cost.
- Exchanges are subject to stock availability.
- If the requested exchange item is unavailable, we will issue a full refund or offer store credit.
5. Non-Returnable Items
The following items are not eligible for return or exchange:
- Opened or used products.
- Products purchased from third-party retailers.
- Clearance or discounted items.
6. Shipping Costs & Responsibility
- Customers are responsible for the shipping costs of returning an item unless the return is due to our error.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
7. Contact Information
For any questions regarding our refund and exchange policy, please contact us at:
Unicana.com; Email: info.unicana@gmail.com
By making a purchase on Unicana.com, you agree to this Refund and Exchange Policy